Applicability of an assessment model for healthcare information systems in a public hospital

Rinaldo Macedo de Morais, Silvio Cesar Somera, Wilson Moraes Goes, André Lucirton Costa

Abstract


Assessment processes are essential to guarantee quality and continuous improvement of software in healthcare, as they measure software attributes in their lifecycle, verify the degree of alignment between the software and its objectives and identify unpredicted events. This article analyses the use of an assessment model based on software metrics for three healthcare information systems from a public hospital that provides secondary and tertiary care in the region of Ribeirão Preto. Compliance with the metrics was investigated using questionnaires in guided interviews of the system analysts responsible for the applications. The outcomes indicate that most of the procedures specified in the model can be adopted to assess the systems that serves the organization, particularly in the attributes of compatibility, reliability, safety, portability and usability.

Keywords


Sistemas de informação de saúde; Avaliação de qualidade; Métricas de software

Full Text:

PDF

References


Abouzahr, C., &Boerma, T. (2005).Health information systems: the foundations of public health”.Bulletin of the World Health Organization, 83, 578-583. Retrieved from http://www.who.int/bulletin/volumes/83/8/en/index.html

Albertin, A.L.,& Moura, R.M. (1995). Administração de informática e seus fatores críticos de sucesso no setor bancário privado nacional.Revista de Administração de Empresas, 35(5), 22-29.

Ammenwerth, E., Gräber, S., Herrmann, G., Bürkle, T., &König, J. (2003). Evaluation of health information systems—problems and challenges. International journal of medical informatics, 71(2), 125-135.

Ammenwerth, E., Brender, J., Nykänen, P., Prokosch, H. U., Rigby, M., &Talmon, J. (2004). Visions and strategies to improve evaluation of health information systems: Reflections and lessons based on the HIS-EVAL workshop in Innsbruck. International journal of medical informatics, 73(6), 479-491.

Anderson J.,&Aidyn, C. (2005).Evaluating the organizational impact of healthcare information systems.New York:Springer.

Caldas, M. P., &Wood, T. J. (2000). Fads and fashions in management: the case of ERP. Revista de Administração de Empresas, 40(3), 8-17.

Carvalho, A. O., &Eduardo, M. B. P. (1998).Sistemas de Informação em Saúde para Municípios. Série Saúde & Cidadania. v. 6.São Paulo:Faculdade de Saúde Pública da Universidade de São Paulo.

D'Souza, S. C., &Sequeira, A. H. (2011).Information Systems and Quality Management in Healthcare Organization: An Empirical Study. Journal of Technology Management for Growing Economies, 2(1), 47-60.

Dallavalle, S. I. (2000).Regras de Negócio, um fator chave de sucesso no processo de desenvolvimento de sistemas de informação.Anais do XX ENEGEP - Encontro Nacional de Engenharia de Produção. São Paulo.

Fichman, R. G.,Kohli, R., & Krishnan, R. (2011). The role of information systems in healthcare: current research and future trends.Information Systems Research, 22(3), 419-428.

Hillestad, R., Bigelow, J., Bower, A., Girosi, F., Meili, R., Scoville, R., & Taylor, R. (2005). Can electronic medical record systems transform health care? Potential health benefits, savings, and costs. Health Affairs, 24(5), 1103-1117.

Hübner-Bloder, G., &Ammenwerth, E. (2009). Key Performance Indicators to Benchmark Hospital Information Systems—A Delphi Study. Methods of Information in Medicine, 48(6), 508-518.

ISO (2011a).ISO/IEC 25010. Systems and software engineering -systems and software Quality Requirements and Evaluation (SQuaRE) - System and software quality models. Geneva:International Organization for Standardization.

ISO (2003). ISO/IEC TR 9126-3. Software engineering – Product Quality – part 3: Internal metrics.Geneva:International Organization for Standardization.

ISO (2011b). ISO/IEC 25023. Systems and software engineering -systems and software Quality Requirements and Evaluation (SQuaRE) – Measurement of system and software product quality (in development). International Organization for Standardization.

Lima, C. R. A., Schramm, J. M. A., Coeli, C. M., & Silva, M. E. M. (2009). Revisão das dimensões de qualidade dos dados e métodos aplicados na avaliação dos sistemas de informação em saúde. Cadernos de saúde pública, 25(10), 2095-2109.

Malhotra, N. K. (2006). Pesquisa em Marketing: uma orientação aplicada. Porto Alegre:Bookman.

Morais, R. M., & Costa, A.L. (2013). Avaliação orientada a múltiplos stakeholders: um modelo para os sistemas de informação do Sistema Único de Saúde.In Anais do XXXVII Encontro da ANPAD - EnANPAD 2013. Rio de Janeiro.

Newell, S. (2011). Special section on healthcare information systems. The Journal of Strategic Information Systems, 20(2), 158-160.

Oliveira, S. V. W. B., Arroyo, C. S., Oliveira, M. M. B., & Ferreira, C. H. (2011). Use and Development of Health Information Systems: The Experience of an Organizational Unit Responsible for the Technological Services atPublic Hospitals. Journal of Information Systems and Technology Management, 8(1) , 155-178.

OMS (2013). Global Health Observatory Data Repository. Retrieved fromhttp://apps.who.int/ghodata/?vid=1901

OPAS (2011). A atenção à saúde coordenada pela APS: construindo as redes de atenção no SUS.Brasília: Organização Pan-Americana da Saúde.

Otieno, G. O., Hinako, T., Motohiro, A., Daisuke, K., &Keiko, N. (2008). Measuring effectiveness of electronic medical records systems: towards building a composite index for benchmarking hospitals. International journal of medical informatics, 77(10), 657-669.

Pai, F. Y., & Huang, K. I. (2011). Applying the Technology Acceptance Model to the introduction of healthcare information systems. Technological Forecasting and Social Change, 78(4), 650-660.

Ribière, V., LaSalle, A. J., Khorramshahgol, R., &Gousty, Y. (1999). Hospital Information Systems Quality: A customer satisfaction assessment tool. In System Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on (pp. 7-pp). IEEE.

SBIS (2013). Manual de Certificação para Sistemas de Registro Eletrônico em Saúde (S-RES). Retrieved from http://www.sbis.org.br/certificacao/Manual_Certificacao_SBIS-CFM_2009_v3-3.pdf

SOFTEX (2013). MPS.BR - Melhoria de Processo do Software Brasileiro. Guia Geral.Retrieved from http://www.softex.br/mpsbr/_guias/guias/MPS.BR_Guia_Geral_2009.pdf

Vergara, S. C. (2005). Projetos e Relatórios de Pesquisa em Administração.São Paulo:Atlas.

Viitanen, J., Hyppönen, H., Lääveri, T., Vänskä, J., Reponen, J., &Winblad, I. (2011). National questionnaire study on clinical ICT systems proofs: Physicians suffer from poor usability. International journal of medical informatics, 80(10), 708-725.

Wager, K. A., Lee, F. W., & Glaser, J. P. (2009). Health care information systems: a practical approach for health care management. Wiley. com.

Yusof, M. M., Papazafeiropoulou, A., Paul, R. J., &Stergioulas, L. K. (2008). Investigating evaluation frameworks for health information systems. international journal of medical informatics, 77(6), 377-385.




DOI: http://dx.doi.org/10.4301/S1807-17752016000300006

Copyright (c) 2016 Journal of Information Systems and Technology Management

Licensed under