Vol 7, No 2 (2010)

Table of Contents

Contents

Cover
 
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Contents
 
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231-232
Expediente
 
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Articles

Economic Analyses for the Evaluation of is Projects
Ziya Ulukan, Can Ucuncuoglu
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233-260
M-Learning (Mobile Learning) in Practice: A Training Experience with IT Professionals
Amarolinda Zanela Saccol, Nicolau Reinhard, Jorge Luis Victória Barbosa, Eliane Schlemmer
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261-280
A Comparison of ERP-Success Measurement Approaches
Stephan A. Kronbichler, Herwig Ostermann, Roland Staudinger
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281-310
Agile Governance in Information and Communication Technologies: Shifting Paradigms
Alexandre José Henrique de Oliveira Luna, Cleyverson Pereira Costa, Hermano Perrelli de Moura, Magdala de Araújo Novaes, César A. D. C. do Nascimento
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311-334
The Influence of Technology on the Performance of Brazilian Call Centers
Paulo Roberto Gião, Felipe Mendes Borini, Moacir de Miranda Oliveira Júnior
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335-352
Evaluation of the Globo.com Portal Efficiency: A Case Study in Light of the Fuzzy Set Theory
Jesus Domech More, Luciana Fagundes Mattoso, Joyce Gonçalves Altaf, Geraldo Bonorino Xexéo
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353-374
Electronic Governance Index of Brazilian States (2009): Within the Executive Branch
Gilmar Ribeiro de Mello, Valmor Slomski
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375-408
The Knowledge Management for Best Practices Sharing in a Database at the Tribunal Regional Federal da Primeira Região
Márcia Mazo Santos de Miranda, Eduardo Amadeu Dutra Moresi
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409-432
The Practice of Knowledge Management in a Rentail Familiar Company in Minas Gerais (MG): A Case Study
Érica Norimar Pacheco Ramos, Diogo Henrique Helal
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433-452

Conference Report

Resultados do 7º Contecsi – Congresso Internacional de Gestão da Tecnologia e Sistemas de Informação
JISTEM Journal
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453-490

Events

8º CONTECSI
 
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491

Information

SUBMISSÃO DE ARTIGOS / CONTRIBUTIONS
 
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492-493